Mobile Money Ecosystem in Somalia

Mobile Money Ecosystem in Crisis Mode

A significant share of drought-affected subscribers were not able to send or receive money for a certain period during the drought. The issue was particularly common in South Central and among IDPs.

However, the mobile money ecosystem has overall proved to be robust and resilient to crisis. The issues, such as lack of electricity, network unavailability and network congestion, had already been present during the drought and were not exacerbated when the drought unfolded.

The last drought did not impact the geographic distribution of mobile money transfers and withdrawal practices, as the figures reported during the drought matched the normally observed practices. The majority of Somalis across all population categories prefer to withdraw cash over time as and when needed.

However, the withdrawal rate is higher for IDPs, with almost half of IDPs withdrawing money immediately upon the receipt of an important amount.

Percentage of drought-affected subscribers who could not send or receive mobile money for at least 3 days during the drought by economic zone
Percentage of people who could not cash in or cash out for at least 3 days during the drought
Reasons why drought-affected subscribers could not send or receive mobile money for 3 days during drought
Reasons why drought-affected subscribers could not cash-in or cash-out for 3 days during drought
Withdrawing practices during drought
Withdrawing practices during normal times